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Frequently Asked Questions

You Asked, We Answered

It’s important to us that our customers feel fully informed and confident when working with us. That’s why we’ve made an extensive list of past customers’ questions along with answers from our experienced team. Browse through the information below, and if you have a question that isn’t included here, feel free to reach out to us today.

Do you have a customer referral program?

Yes we do have a customer referral program.  If you would like more information on how the referral program could work for you please get in touch.

Is there a charge for introductions?

All matches are included in your membership.  We do like to leave sometime in between matches so that dating is not rushed and as fast paced as say tinder or other dating apps.

Are there any benefits for customers?

Yes.  Probably too many to mention but here are a few - There are lots of benefits for customers using a dating agency like us compared to using free dating apps.  What we get complimented most on is that you are being looked after by a person and not a computer.  You don't have to write about yourself.  You know that who we introduce you to, has been through the same vetting procedure as you and is serious about finding a partner.

What if I change my mind?

Customer circumstances can change, sometimes this means that due to matters beyond your control you are not in the right place to continue being introduced to potential partners.  If this should happen, please contact us and we will happily pause your membership so that you do not miss out on any time.  Please note that all fees are non refundable.

Will anyone find out that I have used Diamond Dates to find a partner?

Not unless you tell someone.  This dating agency is completely confidential and discreet.  Your details will only be shared at the point of introduction and only if you both agree.  We are certain too that when you have met the someone you have been waiting so long for you will not give a hoot who knows how you actually met.

Can I get someone in my local area?

Yes, we can focus on getting you someone in the radius of your choice. However, if we find that there is a match we think ticks the boxes further outside your ideal area we will still discuss it with you. As we feel like sometimes for the right person it can be worth going the distance.

What if I change my mind about who I am looking for?

This is something that comes up quite regularly, for example an introduction is made with someone who ticks every box on the list of requirements - but in reality there is no spark - this is not a problem, its part of the process of learning who you are and who you really want to spend time with.  After you have had an introduction, we talk again about how things went and what would make things better next time.

What happens if there is no one in the books for me?

Sometimes when we start to narrow down your deal-breakers there can be a period of time where we don’t have a match right away. This can change very quickly as we get inquiries and members joining daily. When you become a full member we start the process of looking outside our member list for matches that share similar interests and values.

Is there a possibility, I get a match but they don’t want to meet me?

Yes, this can happen. We would never match you with someone we didn’t think was a strong candidate. However while you might agree to the match, they may decline for a multitude of reasons. It’s important to remember the majority of the time it is not personal and they just weren’t right for you at that time. The best thing to do is talk to us and we can address any concerns you may have.

How are you different from any other agency in N.I. why should I choose you?

Having had experience in the online dating world, we wanted to put person-to-person communication at the top of our priorities so you don’t feel alone during your dating journey. We strive to be inclusive for all ages, religion, race, gender, background. So that everyone has the opportunity for confidential dating services that are tailored to you.

Why do I need a criteria? Can I not just see who you have on the books? 

Traditional matchmaking/ dating is very different to online. We intend to keep all our members' personal information private and it is their choice what they want to share. This is to ensure that when you use our service you can trust the process. We take the overwhelming, fast pace of online dating out of the picture and strip it back to simple 'one match at a time' dating. To get to know the person based on more than physical attraction. We also want to be there every step of the way so if a match doesn’t work out, you can give us feedback and we can use it to help choose your next match. With a full membership, you can get unlimited matching for no extra cost. 

If we don’t meet in person, does that count as a match?

Yes, now more than ever people are choosing to meet someone over the phone or video call before they make plans to meet in person. This still counts as a match even if it doesn’t get as far as meeting in person. There is a good chance it didn’t work for one or both sides of the match. If this happens you can call us and we will start the process of getting another match.

Why is the service more expensive than online dating ? 

At Diamond Dates our main objective is to deliver quality service for half the price of standard matchmaking services that can be accessible for all. Matchmaking is a process and takes a lot of work behind the scenes to make it happen. We are real people matching you and putting in the time to ensure all clients needs are met, suitable matches obtained, follow ups, personal profile building, advertising and marketing our services, maintaining relationships with Northern Irish communities and organisations. If you feel like knowing more about how we price our packages please contact us.

 If I decide to suspend my membership can I do that before it runs out?

Yes, if for some reason you need to pause your membership you can. We cannot provide refunds but can certainly pause your membership during the 3 or 6 months that you are a member with us. We may contact you during this time to check-in and see how you are doing as we will still look for matches. It is important to note;  Pausing is only applicable for the same length of time as your membership and we will contact you at the end of this time to continue your membership.

What if I am not satisfied with Diamond Dates?

This is a bespoke service and we try our best to tend to everyone's needs, if you are unhappy about something please speak to us directly.

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