Frequently Asked Questions
You Asked, We Answered
It’s important to us that our customers feel fully informed and confident when working with us. That’s why we’ve made an extensive list of past customers’ questions along with answers from our experienced team. Browse through the information below, and if you have a question that isn’t included here, feel free to reach out to us today.
Do you have a customer referral program?
Yes we do have a customer referral program. If you would like more information on how the referral program could work for you please get in touch.
What if I am not satisfied with Diamond Dates?
This is a bespoke service and we try our best to tend to everyone's needs, if you are unhappy about something please speak to us directly.
Are there any benefits for customers?
Yes. Probably too many to mention but here are a few - There are lots of benefits for customers using a dating agency like us compared to using free dating apps. What we get complimented most on is that you are being looked after by a person and not a computer. You don't have to write about yourself. You know that who we introduce you to, has been through the same vetting procedure as you and is serious about finding a partner.
What if I change my mind?
Customer circumstances can change, sometimes this means that due to matters beyond your control you are not in the right place to continue being introduced to potential partners. If this should happen, please contact us and we will happily pause your membership so that you do not miss out on any time. Please note that all fees are non refundable.
Will anyone find out that I have used Diamond Dates to find a partner?
Not unless you tell someone. This dating agency is completely confidential and discreet. Your details will only be shared at the point of introduction and only if you both agree. We are certain too that when you have met the someone you have been waiting so long for you will not give a hoot who knows how you actually met.
Is there a limit to the number of introductions?
No there is no limit to introductions and no additional charges for introductions either. All matches are included in your membership. We do like to leave sometime in between matches so that dating is not rushed and as fast paced as say tinder or other dating apps.
What if I change my mind about who I am looking for?
This is something that comes up quite regularly, for example an introduction is made with someone who ticks every box on the list of requirements - but in reality there is no spark - this is not a problem, its part of the process of learning who you are and who you really want to spend time with. After you have had an introduction, we talk again about how things went and what would make thing better next time.